Barista / Coffee Specialist

Mandarin oriental, Milan is looking for a Barista to join our Mandarin Garden Team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms.

About the job

The Barista provides the highest level of service and professional excellence, being ever present in the operation ensuring the highest standards. Builds and maintains inter departmental cooperation and drive the financial and reputational success of the business.

As Barista you will responsible for the following duties:

• Performs kind and generous service in always treating both guests and colleagues in a respectful manner.
• Attends pre-service briefings for daily updates, ensuring active and regular communication within the team and that all tasks are followed up efficiently prior to guest’s arrival.
• Ensures that the opening and closing of the coffee station is organized. This includes making sure that there is always adequate mise en place, setting up the coffee station and surrounding seating areas before the guest’s arrival and performing all duties related to the closing of the coffee station.
• Follows the set standards and patterns of the beverage and coffee servings.
• Has excellent knowledge of all food and beverage items served within the hotel.
• Prepares and serves all beverages to guests according to required standards in an efficient and friendly manner ensuring guest satisfaction.
• Ensures that all steps throughout the sequence of service are thoroughly followed and should there be any gaps or delay, asks for help in a timely manner, so that the guest experience is not negatively impacted.
• Understands and operates the POS system.
• Prepares and presents bills accurately.
• Handles all duties relating to ordering, requisitions and return of unusable beverages, maintaining sufficient stock levels and MEP.
• Organizes the coffee station and all related paperwork in an efficient manner to ensure successful monthly stock takes.
• Ensures the appropriate presentation and cleanliness of the bar.
• Attends all internal and hotel meetings required according to meetings schedule.
• Ensures service and Back of House areas are always kept clean and work is conducted according to the Mandarin Oriental standards of FLHSS.
• Reports and follows up all maintenance defaults to ensure efficient and professional delivery of service. 

As Barista we expect from you: 

• To be willing to work a flexible schedule to accomplish responsibilities and tasks.
• Minimum of 2 years working experience in a similar capacity, in a luxury hotel / restaurant / bar operation.
• Must be a self-motivator and spread positivity within the team.
• Must work in a safe, prudent, and organized manner.
• Must be able to relate to all levels of Guests and management.
• Can handle multiple tasks at one time.
• Be able to consistently delight and satisfy our Guest.
• Very good communication skills are essential.
• Must have excellent attention to detail.
• Local and international food and beverage awareness is a plus.
• Very good command of spoken English & Italian. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Competitive Salary, wages, and a comprehensive benefits package
• Meals available at our Employee Restaurant
• Complimentary Dry Cleaning for Employee Uniforms

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