• Supports the Guest Relations Manager • Supervises and leads the Guest Services Agents • Attends briefings/ meetings (Management Meeting, Operations Briefing) and updates management on Guest Relations activities • Promotes importance of Guest Relations amongst other guest contact departments i.e. Housekeeping and Food & Beverage etc. • Continuously monitors the hotel’s VIP initiatives and creates innovative and personalized amenity programmes • Monitors the progress and performance of all aspects of the Guest Relations programmes • Analyses the guest data and establishes strategies to enhance guest retention ratios • Trains all front-line colleagues on Guest Relations principles • Ensures guest feel welcome • Escorts arriving guests, VIP’S and celebrity guests • Maintains high guest repeat and retention rate • Ensures instructions from Management/ MOHG are communicated and acted upon • Is the champion of guest name recognition • Is the champion of guest preferences collection • Is the champion of ‘MOWOW’ initiatives • Accountable for results from Guest Database Audit, Guest Satisfaction and LQE standards in areas relating to Guest Recognition • Handles guest complaints diligently and professionally • Ensure all rooms assigned for arrivals are ready prior to guest’s check in • Ensure GM/ HM/ DH welcome card is set up for arrival guests
The Assistant P&C Manager is responsible for the overall human resources functions including the day-to-day operation of the hiring, staffing and colleagues’ relation/ welfare related issues.
Assist the DOPC/ ADOPC to plan and establish an effect...
It is the mission and intent of this position that the incumbent will assist to manage the day to day operation of the restaurant. The Assistant Restaurant Manager will also help in creating a pleasant dining environment and experience for guests....
Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service deli...
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