Head Hostess - Sand & Koal

Responsibilities:

• During the opening, to ensure that the tabletop set up (flowers, candles, lamps) is set according to the restaurant's requirements.
• Ensure that all tabletop items are clean and in good repair.
• Relate with guests when they arrive and when they are leaving
• Thank clients for their patronage when they are leaving
• Communicate with guests while they wait for their drink and food orders.
• Ensure complete and consistent cleanliness of the hostess area
• Be available to answer calls and greet guests
• Provide assistance to servers with tallies at shift ends
• Supervise host book efficiently and oversee guests' seating arrangements
• Handle guests amicably and with understanding whether they have reservations or not
• Make a great and impressive first impression on guests
• Schedule reservations for guests both in person and over the phone
• Communicate with supervisors or management on any issue related to guests.
• Handle all cases related to guests courteously and professionally
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.
• Any other duties that may be assigned to you from time to time like your supervisor or manager directed.

Skills and requirements:

• Excellent communication skills
• Bachelor's or Higher Educational Diploma
• Previous resort experience in the same role is a must
• Additional language will be a big benefit