Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Our vision is to promote our welcoming, genuine and passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.  
Our aim is to get the best out of each individual and being recognized as an employer of choice among the most exclusive hotels in the world. 

Duties & responsibilities: 

• Understand and comply with all Corporate and Hotel policies and standard operating procedures 

• MOHG Code of Conduct requires that all business activities and business decisions comply with general law, regulations and other requirements 

• Support and adhere to all Policies & Procedures relating to Safe, Sound and Sustainable at Mandarin Oriental 

• Carry out any additional duties requested by management related to hotel operational activities 

• Inspect, check and release hotel rooms for arrivals in accordance with set MO standards 

• Spot-check and monitor stayover rooms and vacant rooms in order to guarantee the highest service standards at all time 

• Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house 

• Create daily task sheets for room attendants with special projects and traces 

• Conduct daily briefings and trainings for room attendants 

• Monitor stock in pantries and act accordingly if refill is needed 

• Coordinate with other departments in order to guarantee timely release for arrivals 

• Manage and overlook daily operations on assigned floors 

• Train, coach and motivate room attendants in order to achieve the highest quality standards 

• Be customer focused 

• Always help guests and anticipate their needs 

• Recognize guests' preferences and needs in order to communicate them to the relevant departments 

• Comply with all MOHG Pillars, Department LQE’s and Guiding Principles 

Requirements: 

• Minimum of 3-years housekeeping experience and 2 years in a supervisory position, in a luxury resort or hotel 

• Ability to communicate efficiently, respectfully and fairly in a diverse environment 

• Flexibility is paramount as it relates to the schedule for this position (AM, MID, Evening Shifts) 

• Proficiency in English, Italian and an additional language 

• Passion for luxury environment and details 

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which we operate. 

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation, discrimination or harassment of others will be tolerated.