Person, Food, Meal, Restaurant, Shelf, Sweets, Birthday Cake, Cafeteria, Shop, Icing

IT Manager

  • Macau
  • IT & Telecommunications Division
  • Full time
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Executive Summary

Day to day Colleague IT Support and Oversight. Second Line Guest Support. Change Management Planning. Vendor Issue Escalation. Task Management Assistance.

General IT Management

  • Support SLA Management
 

IT Support

  • Assist with IT Routine Task List (38)
  • Daily Guest & Colleague Support
  • IT Infrastructure Maintenance Tasks
  • End Point Devices Maintenance Tasks
  • Hotel Core Application Maintenance & Monitor
  • Implement MOHG Standard
  • IT Issue Troubleshooting
  • IT Issue Escalation
  • Change Request Management
  • Telephone configuration and management

 Audio Visual

  • Event Management
  • Delegation AV Management
  • Support IT Related for Meetings & Events

 IT Team Management

  • IT Rota Management
  • Daily IT Resourcing Assignment

Project Management

  • Major Project Management

Cyber Security and Compliance

  • System Vulnerability Management
  • End Point Protection Tools & Management
  • Alert Monitoring & Follow Up
  • Information Security Awareness Training
  • MOHG Information Security Policy Training
  • Implement Information Security Initiatives
  • IT Document Management for Audit

Network Management

  • Physical network troubleshooting
  • Fulfilling additional network requirements for events and special guests.

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