Mandarin Oriental Punta Negra, Mallorca is looking for a Laundry Manager to lead our Laundry team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Set against the stunning backdrop of Puerto Portals, Mandarin Oriental Punta Negra pulses with the vibrant spirit of Mallorca. Here, subtle and emotional luxury seamlessly blend with the island’s natural beauty and energy, offering a place where inspiration flows effortlessly. Celebrate the essence of Mallorca through bespoke experiences, dynamic culinary journeys, and rejuvenating wellness - each designed to immerse you in the island’s vibrant atmosphere and extraordinary offerings.

About the job

Based at Mandarin Oriental Punta Negra, Mallorca, as the Laundry Manager, you will be responsible for overseeing all laundry operations, ensuring efficiency, quality, and timely service.

As Laundry Manager, you will be responsible for the following duties:

• To oversee all laundry operations, ensuring efficiency, quality, and timely service. 

• To supervise and manage the laundry team, ensuring proper workflow and adherence to service standards. 

• To ensure all linens, uniforms, and guest items are cleaned, pressed, and presented according to hotel standards. 

• To manage laundry inventory, monitoring linen usage, stock levels, and replacement needs. 

• To implement and maintain SOPs, ensuring consistency in washing, drying, and finishing processes. 

• To monitor and maintain laundry equipment, coordinating with Engineering for regular maintenance and repairs. 

• To manage budgets and cost control, optimizing operational expenses without compromising quality. 

• To collaborate with Housekeeping and Front Office, ensuring seamless linen supply and guest laundry services. 

• To ensure compliance with hygiene, safety, and environmental regulations, maintaining a clean and secure work environment. 

• To perform any other reasonable duties as required by the Executive Housekeeper.

As Laundry Manager, we expect from you: 

Experience and education

• Minimum 3-5 years of experience in laundry operations within a luxury hotel or high-end hospitality environment, with at least 2 years in a supervisory or managerial role. 
• Experience in managing laundry inventory, budgeting, and cost control. 

Technical Skills

• Strong communication skills in Spanish. Knowledge of English is preferred.  

• Extensive knowledge of laundry operations, including washing, drying, pressing, and finishing of linens and guest garments. 
• Familiarity with health, safety, and environmental regulations related to laundry and textile care. 
• Attention to detail, ensuring all linens and guest garments meet the highest cleanliness and presentation standards. 
• Knowledge of textile care and fabric types, ensuring proper handling of high-end and delicate materials. 

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

We’re Fans. Are you?