Mandarin Oriental, Hangzhou is a forthcoming five-star luxury hotel set within the prestigious Westlake 66 mixed-use development, near the UNESCO-listed West Lake. Scheduled to open in 2026, the hotel will feature 194 elegantly designed guestrooms and suites, complemented by four restaurants and bars, extensive meeting and event spaces, and world-class wellness facilities including a signature spa, fitness centre, and indoor pool. Blending contemporary sophistication with cultural heritage, the hotel is designed as a serene retreat in one of China’s most vibrant cities, offering seamless access to Hangzhou’s key business districts and leisure attractions.

As P&C Manager, you will be responsible for the following duties:

• Assist the Director of People & Culture in planning and formulating various short to medium-term HR strategies and policies which will enable the hotel to attract and retain the right calibre of colleagues
• Adhere and update various government labour legislations from time to time and ensure compliance with the law
• Assist the Director of People & Culture in implementing measures and policies that will ensure positive colleague climate, high morale and effective communication, including the annual Employee Satisfaction Survey
• Provide guidance to Department Heads in all matters pertaining to the employment function and procedures
• Update and maintain all colleagues’ personnel files to ensure all necessary information are kept up-to-date
• Implement and administer welfare and benefits such as medical insurance, medical expenditure, all kinds of leave entitlements, etc.
• Update and maintain monthly leave reports for the Core Team
• Work with Department Heads on their manpower needs, both full-time and part-time, including sourcing for alternative and foreign workers, to fill vacant positions
• Compile ad hoc and all monthly reports to MOHG Corporate HR Division such as monthly Staff Turnover Report, Monthly People & Culture Report and Monthly Occupational Health & Safety Report
• Conduct the General Orientation and other ad hoc training
• Assist the Director of People & Culture in conducting regular and ad hoc surveys to ensure that the Hotel’s total compensation and benefits package is competitive with the market
• Work with Department Heads to propose organization development and process re-engineering to increase organizational effectiveness
• Train new colleagues and cross train existing colleagues in the People & Culture Department

As P&C Manager, we expect from you:

• Luxury Hotel Experience: Proven track record in a luxury hotel environment in an HR/P&C leadership role.
• Native Chinese Speaking: Native proficiency in Mandarin Chinese (verbal and written) with the ability to communicate effectively with colleagues at all levels, local government authorities, labour bureaus, and external partners.
• Hotel Opening Experience: Demonstrated success in pre-opening P&C/HR setup, including talent recruitment and onboarding, HR system implementation, policy development, visa/work permit processing, and establishing colleague housing, canteen, and transportation.

• Degree or Higher National Diploma in Hospitality/Hotel/Business Management/Human Resources is preferred
• Knowledge of local labour laws and regulations
• Local national is preferred

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

 We’re Fans. Are you?