Reservations Agent

• Handle reservation inquiries and relative written and oral communication 

• Navigate multiple web-based systems to manage various source of bookings 

• Control daily the arrivals, pre-authorizations and payments 

• Work effectively by understanding, trusting and using tools and information appropriately 

• Consistently meet or exceed defined performance expectations (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as set by management 

• Build relationships with guests through active listening, maintaining an appropriate pace and using a conversational approach to deliver a warm and friendly guest experience 

• Inspire loyalty through personalized and efficient service driven by the guest's needs 

• Manage time effectively 

Requirements: 

• Minimum one-year experience in a similar position, possibly in a luxury resort or hotel 

• Excellent customer-service, communication, and organization skills 

• A positive, service-oriented attitude 

• Strong bilingual communication skills - written and verbal - in Chinese and English. A third language is a plus 

• Good computer knowledge including Microsoft Office package 

• Must be available to work flexible hours including evenings, weekends, and holidays