Mandarin Oriental, Hong Kong is looking for a Reservations Supervisor to join our The Reservations team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Hong Kong is the group's flagship hotel, and an icon in its own right. Having delighted guests with award-winning service and impressive facilities since 1963, it is the much-loved address for those seeking an exclusive sanctuary in the heart of this exciting metropolis. Besides 447 luxurious guest rooms and suites, the hotel features a Club Lounge as well as an extensive SPA and wellness area. In addition to its 13 banqueting spaces, Mandarin Oriental, Hong Kong is home to nine highly individual bars and restaurants, including much-loved greats and one Michelin-star venue, offering guests a series of elevated dining experiences This iconic hotel is the epitome of contemporary luxury combined with Oriental heritage. We believe that our colleagues play an integral role in our success and are committed to providing a caring, motivating and rewarding working environment.

In additional, Mandarin Oriental, Hong Kong is embarking upon a transformative renovation with an investment over USD100 million and will be unveiling new and enhanced offerings incorporating new elegant guest accommodation designs, and the introduction of exciting dining and wellness experiences, including the arrival of globally renowned chefs, Daniel Boulud and Daniele Cason in 2026.

About the job

Based at the Mandarin Oriental, Hong Kong within Reservations Department in Hong Kong, the Reservations Supervisor is responsible for ensuring smooth operation of the Reservations Department and to provide supervision in the Reservations Department in accordance with the objectives, performance and quality standards established by the hotel.  The Reservations Supervisor reports to the Reservations Manager.

As Reservations Supervisor, you will be responsible for the following duties:

·         Assist the Reservations Manager to oversee the Room Reservations Department to ensure an effective daily workflow and the delivery of exceptional level of service. 

·         Assist in the managing, training and developing of the team. 

·         Execute direction and lead the Reservations team to ensure both revenue and quality targets are achieved. 

·         Ensure team members are developed effectively and generate a culture of high-quality standards for relationship building, customer service and selling techniques. 

·         Build strong relationships with guests and team members in order to gain full understanding of their needs and work to serve them effectively. 

·         Work closely with Revenue Management, Sales and Catering team to maximize yielding opportunities. 

·         Ensure proper implementation of reservations procedures and maximize conversion ratios. 

·         Actively promote upselling and cross-selling within the reservations team.

As Reservations Supervisor, we expect from you:

 ·         3 years of work experience in Reservations with same capacity, preferably in luxury hotel

·         Degree holder in hotel management or other related disciplines

·         Excellent communication skills and fluent in both written and spoken English, Chinese including Cantonese and Mandarin

·         Excellent organizational and computer skills

·         Other foreign language literacy is a plus.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.

• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.

• Health & Colleague Wellness. Finding the right worklife balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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