Scope and Range

Under the guidance and supervision of the Head of Department and within the limits of established Mandarin Oriental Hotel Group policies and procedures, the Senior Public Area Attendant ensures that all public areas and back‑of‑house spaces are consistently maintained at the highest standards of cleanliness, functionality, and presentation.

The Senior Public Area Attendant acts as a role model within the Public Area team, demonstrating exceptional attention to detail, professionalism, and respect for guest privacy and property.

The Senior Public Area Attendant reports to the Executive Housekeeper or, in her/his absence, to the Assistant Executive Housekeeper.

All duties and responsibilities listed below are not exhaustive but exemplary; the scope of duties of the activity is not limited by this list. Mandarin Oriental reserves the right to add, delete, change or modify the job, duties and responsibilities described in this Job Description, at the company’s discretion, at any time, with appropriate notice.

Responsibilities:

• Upholds and reinforces MOHG Quality Assurance and cleanliness standards throughout public areas.

• Ensures all public spaces, including lobby, restaurants, spa, fitness centre, public restrooms, and banquet venues, are maintained to the highest levels of cleanliness and presentation.

• Maintains cleanliness and order in all back-of-house areas, such as offices, changing rooms, corridors, and storage areas.

• Uses all cleaning equipment and chemicals safely and correctly, in line with departmental guidelines and local regulations.

• Conducts regular inspections of public areas and BOH areas across day and evening shifts; identifies and reports maintenance or safety issues promptly.

• Assists with the training and mentoring of new Public Area team members.

• Ensures all storage rooms (pantries, trolleys, utility rooms) are well-organized, stocked, and compliant with hygiene and safety standards.

• Responds promptly and courteously to guest requests and assists in resolving guest concerns, escalating when required.

• Supports emergency response procedures as required by the Hotel.

• Provides operational support to other housekeeping divisions during peak periods.

• Maintains effective communication with colleagues and other departments to ensure smooth daily operations.

• Actively shares feedback, improvement ideas, and observations with supervisors to enhance service and efficiency.

• Completes assigned administrative or reporting tasks relevant to the role (e.g., inventory checks, incident logs).

• Participates in special cleaning projects, seasonal tasks, and periodic deep‑cleaning assignments.

• Assists with floral arrangement placement and upkeep in public areas when required.

• Acts as a role model for colleagues by delivering warm, professional service to guests and fostering positive teamwork.

• Handles lost & found items according to hotel procedures.

• Performs any other reasonable tasks assigned by supervisors or senior management.

Key Behaviours:

• Adheres to and promotes Mandarin Oriental standards, including the Code of Conduct, Sustainability Guidelines, Safe & Sound protocols, and the Legendary Quality Experience.

• Demonstrates strong problem‑solving abilities and a proactive, reliable work ethic.

• Maintains excellent grooming, manners, and a professional presence at all times.

• Performs well in a dynamic environment, remaining calm and focused during busy or demanding periods.

• Shows responsibility, open‑mindedness, and strong team spirit.

• Demonstrates flexibility, resilience, and good organizational skills.

• Takes initiative to identify improvements in daily operations and quality.

• Provides hands‑on support to colleagues and contributes to a positive work environment.

• Shows cultural sensitivity, empathy, and respect toward guests and colleagues.

Competencies:

• Humility

• Self-Development

• Customer Focus

• Drives Results

• Directs Work

• Functional/Technical Skills

• Collaborates

• Develops Talent