Spa Retail Coordinator

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Overview of Position

Inventory

• Assist with conducting physical inventory of retail items on a quarterly basis
• Assist with conducting monthly physical count of select retail items.
• Update information as needed for the transfer to Adaco inventory.

Retail Management

• Assist in oversee day to day Retail performance, monitoring sales results and tracking sales by brand
• Create incentive programs to motivate staff and drive revenue.
• Assist with overseeing stock levels and displays of the retail outlets on a daily basis.
• Assist with searching for innovative retail ideas suitable for high end boutiques.
• Ensure pricing is correctly marked on items for sale as well as updated in spa software.
• Assist with informing colleagues of new retail products and discontinued items
• Assist with daily training to ensure team is knowledgeable about all retail products offered.
• Assist in proposing strategies for increasing retail sales.
• Help promote Spa Retail & Karma Giftshop by coordinating trunk shows
• Propose and implement retail promotions.

Purchasing/ Administrative

• Track and monitor incentive programs, internal as well as incentives offered by vendors.
• Prepare product requests for Adaco.
• Set up new vendors with Adaco – Finance.

• Prepare purchase orders in a timely manner for the retail outlets as requested, ensuring competitive pricing is obtained.

• Enter internal outlet requisition transfers.
• Receive incoming orders, conducting physical checks
• Enter items or quantities in Spasoft
• Track items received throughout the month, assisting with end of month reconciliation for Spa and Karma retail.
• Send sales reports to vendors as requested at month end.
• Update and maintain product information in Spa Soft.

Requirements

• Have a minimum of 2 years experience in the similar position, preferably in a luxury setting.

• Flexible schedule is required, including evenings, weekends and holidays.

• Have excellent communication and organization skills.

• Must be able to work in a high-pace and dynamic operation. 

• Must be detailed oriented, excellent computer skills necessary.

• Have a pleasant, friendly and helpful manner.

• Excellent organizational skills and communication skills are necessary.

• Work in a safe, prudent and organized manner.

• Able to handle multiple tasks at one time.

• Able to consistently delight and satisfy our guest.

• Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.