Concierge Supervisor 礼宾主管

Duties and Supporting Responsibilities:

• Support, create and promote a climate of enthusiasm; maintain a work environment that promotes teamwork, performance, feedback, recognition, mutual respect and colleague commitment for achieving the goal (Colleague Engagement Survey) of the department as well as the hotel. Ensures departmental practices are compliant with company policies and legal requirements.
• Assist Concierge Supervisor and Chief Concierge to identify any training needs and recommend effective training programmes to ensure service standards and colleagues’ knowledge are met with required standards.
• Familiar with all Concierge’s Standard Operations Procedures and hotel’s policies and procedures. Responsible for conducting trainings in Concierge team. Make recommendation to Concierge Supervisor on operating procedures to ensure smooth operation when necessary.
• Supervising the Bellboy, Doorman and Airport Representative’s day-to-day performance and proactively provide support and assistance whenever required.
• Control the traffic flow of hotel entrances, particularly main entrances, and parking spaces’ availability if required.
• Ensure the grooming standards is well maintained before starting/ during the shift duty and the grooming standards of Bellboy, Doorman and Airport Representative are always well maintained.
• Always maintain a good work relationship with other departments .
• Other ad hoc tasks and duties as required by Concierge Supervisor and Chief Concierge.

Job Requested:

• Minimum of 2 years relevant position in luxury hotels.
• Desire to serve and to provide excellent guest services.
• A team player, be able to multi-task and remain composed at all times.
• Able to communicate in spoken English and Mandarin
  
  
  

工作职责/职位描述:

• 支持、创造和促进热情氛围；维持一个促进团队合作、绩效、反馈、认可、相互尊重和同事承诺的工作环境，以实现部门和酒店的目标（同事满意度调查）。确保部门实践符合公司政策和法律要求。
• 协助礼宾部主管和总礼宾部确定任何培训需求，并建议有效的培训计划，以确保服务标准和同事的知识符合要求的标准。
• 熟悉所有礼宾部的标准操作程序以及酒店的政策和程序。负责礼宾部的培训。向礼宾部主管推荐操作程序，以确保必要时的顺利操作。
• 监督行李员、门卫和机场代表的日常工作，并在需要时主动提供支持和协助。
• 密切监控酒店入口的交通流量，尤其是主要入口，以及停车位的可用性。
• 确保团队成员保持良好的仪容仪表。
• 与其他部门建立良好的合作关系。

岗位要求：

• 至少2年奢华五星酒店相关工作经验
• 拥有较强的服务意识
• 沉着冷静，能随机应变多项工作，有团队精神
• 良好的中英文沟通及书写能力