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Concierge Supervisor

  • Singapore
  • Rooms Division
  • Full time
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Responsibilities: 

  • Ensure that GSAs/GSEs/HSEs attend to guest’s travel and transport requests accordingly
  • Provide Concierge- related trainings to Concierge/Baggage & Front Office Team 
  • Oversee the whole Concierge Team in the absence of the Assistant Concierge Manager/Concierge Manager 
  • Ensure that colleagues are well- groomed and arrives for daily duty promptly 
  • Coordinates with third-party vendors when necessary
  • Do outside errands / taking of guests to destinations (eg clinic /shops etc)
  • Well informed on all activities within and outside the hotel
  • Manages and ensure that the front driveway is free of traffic congestion and car valet services are of highest standard
  • Supervise the Baggage and Doormen Team in ensuring that proper arrival and departure standards are provided to all guests and that VIP guests are assisted
  • Maintain complete and readily accessible files and records necessary for effective operations and future references
  • Participate and be actively involved in Les Clefs d’Or activities to ensure good connections and network of information are maintained and enhanced
  • Update and disseminate information about the Arts, Culture & Entertainment activities, shopping and places of interest in Singapore so as to provide guests with accurate information and capability in securing tickets or admission for guests to these activities 
  • Address special guest preferences and ensure this information is communicated to be recorded in guest history profiles 

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