Mandarin Oriental, Hangzhou is a forthcoming five-star luxury hotel set within the prestigious Westlake 66 mixed-use development, near the UNESCO-listed West Lake. Scheduled to open in 2026, the hotel will feature 194 elegantly designed guestrooms and suites, complemented by four restaurants and bars, extensive meeting and event spaces, and world-class wellness facilities including a signature spa, fitness centre, and indoor pool. Blending contemporary sophistication with cultural heritage, the hotel is designed as a serene retreat in one of China’s most vibrant cities, offering seamless access to Hangzhou’s key business districts and leisure attractions.

As Executive Housekeeper, you will be responsible for the following duties:

• To constantly monitor and manage the Housekeeping Operation together with the Housekeeping Team, in order to guarantee highest levels of cleanliness and hygiene throughout the hotel areas, as well as to maintain the assets of the hotel. 
• To budget and forecast housekeeping related costs and expenses, as efficiently as possible in line with the overall hotel objectives. 
• To review and monitor all outsourced contracts such as public area, florist, and laundry. 
• To overlook and manage the whole housekeeping operation to meet and exceed set guest satisfaction levels and other KPIs. 
• To motivate and train colleagues to ensure a smooth and efficient Housekeeping operation.
• To fulfill and exceed guest expectations in accordance with the Mandarin Oriental standards.

As Executive Housekeeper, we expect from you:

• Luxury Pre-opening Expert: Extensive leadership experience within a luxury hotel brand, including a proven track record in pre-opening operations

• Excellent verbal and written communication in Chinese.

• Strong people management skills.
• Mature and outgoing personality with excellent interpersonal skills.

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.

 We’re Fans. Are you?