Floor Supervisor 楼层主管

Duties and Supporting Responsibilities：

• To provide a seamless, efficient and friendly service at all times.
• To ensure a clean, comfortable, well maintained and welcoming environment.
• To use any opportunity to delight and satisfy guests’ needs.
• To make sure all guest information is forwarded to the Guest History Coordinator to record in guest history profile.
• To facilitate a motivating atmosphere by communicating effectively.
• To give feedback in a positive and encouraging manner.
• To communicate accurate information actively and in a timely manner to colleagues.
• To be an active team player with a “hands on” approach..
• To provide on-the-job training to new members of the team
• To ensure all equipment and cleaning supplies are used correctly and in accordance with the local safety and security standards to guarantee employee safety.

Job Requirement：

• Minimum of 2 years international hotel working experience.
• High Flexibility and ability to work under pressure. 
• Good Communication skills.
• Responsible and positive attitude, be able to work under pressure and with team work spirit.
• Good communication and writing skill.
      

工作职责/职位描述:

• 时刻提供准确、高效和友善的服务。
• 确保环境干净、舒适、温馨并保养良好。
• 把握每一个可以令客人满意和愉悦的机会。
• 确保所有客人的资料都交由客户历史资料协调员录入到客人档案中。
• 以有效交流的方式营造热情服务的环境。
• 以积极、鼓励的态度给予反馈。
• 及时、主动和同事沟通准确的信息。
• 成为一名有主见、积极的团队成员。
• 向团队的新员工给予在岗和课堂式的培训。
• 保证所有机器和清洁用品都被正确使用，并与当地的安全标准保持 一致以保障安全。

岗位要求：

• 两年以上国际酒店相关岗位工作经验。
• 较强的适应能力及抗压能力。
• 良好的沟通技巧。
• 认真负责，能承受工作压力并保持积极的工作态度与团队精神。
• 良好的沟通与书写能力。