Front Desk Agent

Duties and Responsibilities: 

• Greet and escort guests promptly to their rooms
• Handle cash drawer properly as outlined in the MOHG Controller’s manual
• Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct
• Demonstrate teamwork by cooperating with and assisting colleagues as needed
• Address special guest preferences recorded in guest history profiles
• Stay current with developments and procedures in the hotel by attending daily Front Office briefings and reviewing the Front Office communications board regularly
• Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out and throughout the guest’s experience
• Arrange fulfilment of guest services by working with the Concierge, Housekeeping, Telephone, Reservations and Room Service colleagues
• Handle guests’ incoming and outgoing correspondence, (facsimile, messages, mail, etc.)
• Communicate clearly with the Managers and Accounts Department
• Establish a good working knowledge of the Accounting Department so as to facilitate guests and Management requests for historical data
• Ensure there is strong relationship and constant communication with the Housekeeping team.
• Ensure to protect guest information
• Perform assistance to guests in any area of the hotel.
• Perform any other reasonable duties as required by the Front Office Manager.
• Perform any tasks as assigned by the Management