Hostess - Hakkasan

Responsibilities:

• During the opening procedure, ensure that the tabletop set up is set according to the restaurant's procedures.
• Ensure that all tabletop items are clean and in good repair.
• Arrange restaurant seating plan in line with reservation book and Restaurant Manager requirements.
• Keep clean chair/sofa and cushions as per the protocol of Hakkasan.
• Set up the hostess desk according to the standards of Emirates Palace Mandarin Oriental.
• Greet the guest in a friendly and courteous manner according to the standards of Emirates Palace Mandarin Oriental.
• Seat the guest according to the standards of Emirates Palace Mandarin Oriental.
• Assist with service as required by the Restaurant Manager.
• Handle all telephone bookings and inquiries in accordance with the standards of Emirates Palace Mandarin Oriental.
• Ensure that the Restaurant Manager and Assistant Restaurant Manager are kept informed of all guest comments and complaints.
• During the closing procedure, ensure that all tabletop items are collected and cleaned as per the standards set by Emirates Palace Mandarin Oriental.
• To be present in the restaurant during service hours.
• Teamwork skills to help other team members with service.
• Ensure that all menus, drinks list, and guest collateral items are kept clean and undamaged according to the standards set by Emirates Palace Mandarin Oriental.
• Assist Restaurant Manager in maintaining all guest history records.
• Attend communication meetings, briefings, and training sessions as required by the Restaurant Manager, Training Manager, and Food and Beverage Manager.
• To keep the uniform neat and clean and ensure personal grooming and hygiene are in line with standards set by Emirates Palace Mandarin Oriental.

Skills and requirements:

• High school diploma or equivalent preferred
• Previous experience in the same role in a luxury hotel is preferred, resort experience will be a plus. 
• Ability to provide top-notch customer service.
• Strong communication and customer service skills.
• Able to work in a standing position for long periods of time
• Additional language will be a plus.