Marketing Communications Manager

Mandarin Oriental Jakarta is looking for a Marketing Communications Manager to join our Sales & Marketing team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

After completion of an extensive renovation, Mandarin Oriental, Jakarta, will emerge fully rejuvenated to reclaim its status as the city’s premier address for both business and leisure. Mandarin Oriental, Jakarta will be positioned as Jakarta’s most luxurious and contemporary hotel, offering exemplary personalized service in well-appointed surroundings. Mandarin Oriental, Jakarta is operated and owned by the Mandarin Oriental Hotel Group.

About the job

Based Mandarin Oriental Jakarta, the Marketing Communications Manager is responsible for all matters relating to public relations, advertising, direct mail, promotions and other marketing communications. The Marketing Communications Manager reports to the Director of Marketing & Commerce.

As Marketing Communications Manager, you will be responsible for the following duties:

1. Public Relations & Media

• Draft news releases on newsworthy stories (refer to PR Manual for ideas).
• Arrange distribution of releases.
• Ensure maintenance and continual updating of local media lists.
• Maintain good relations with local media through telephone and social contact.
• Meet and provide tours of hotel facilities and services to visiting press (in the absence of the DOMC).

2. Advertising, Promotions & Photography

• Monitor the approved budget for local advertising.
• Liaise with advertising agency to vet written briefs, media schedules, and production cost estimates before DOMC approval.
• Coordinate and implement the hotel’s local advertising plan.
• Stay informed of the international advertising plan and MOHG monthly media schedule.
• Monitor advertising placements and provide feedback to agencies.
• Assist the DOMC in coordinating and controlling Food & Beverage promotions and hotel marketing drives.
• Arrange necessary collateral production for promotions.
• Coordinate in-house photography for F&B promotions, VIP visits, and social functions.
• Assist the DOC with hotel photography shoots (for collaterals).

3. Collateral & Direct Marketing

• Assist with writing and proofreading hotel marketing collaterals.
• Collate all necessary materials for printing.
• Liaise with production houses or graphic designers on production schedules.
• Ensure all collaterals are updated and current.
• Liaise with MOHG central mail-house (PMS) for inventory control.
• Coordinate the production of existing collateral and the development of new projects and materials.
• Oversee hotel merchandising, sourcing new projects with MOHG in line with marketing objectives.
• Maintain and update the hotel’s database.
• Assist DOMC with materials for direct mail activities.
• Produce high-quality and appropriate collateral for specific direct marketing programs.

4. Budget & General Duties

• Control the advertising and promotional budgets, ensuring accountability for all expenditure within the monthly budget.
• Perform any other reasonable duties as required by the department head.

As Marketing Communications Manager, we expect from you:

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Health Insurance. Supporting your health is part of supporting your success. Comprehensive health coverage is provided to support your wellbeing and your family.
• Duty Meals. Good food fuels great work. Enjoy daily meals prepared fresh by our MO Makan - Colleague Restaurant Kitchen.

We’re Fans. Are you?