Marketing Executive, Exceptional Homes

Mandarin Oriental Exceptional Homes (MOXH) is seeking a talented and dynamic Marketing Executive to join an innovative team that bridges luxury hospitality and marketing excellence. This role is a unique marketing opportunity to contribute to the success of a key brand pillar within the renowned Mandarin Oriental Hotel Group.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. 

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

About the job

We are looking for a creative and results-driven individual with a passion for luxury branding and a proven track record in crafting engaging content and supporting on high-impact data-driven campaigns. The ideal candidate thrives in a fast-paced environment, excels at storytelling, and has strong analytical capabilities to support the Head of Marketing on the Exceptional Homes marketing strategy.

As the Marketing Executive (MOXH), you will be responsible for:

Content Creation and Campaign Management

• Craft captivating eDMs tailored to UHNWI and HNWI audiences, ensuring high open and engagement rates.
• Develop and execute organic Exceptional Homes social media content for global MO channels and dedicated Exceptional Homes Instagram channel to enhance brand visibility and engage a global following.
• Manage on-going content calendar for dedicated Exclusive Homes Instagram, ensuring timely and thematic content aligned with Mandarin Oriental’s brand vision.
• Conceptualise, design, and manage marketing collateral including property brochures and website listing content.
• Collaborate with cross-departments within Mandarin Oriental including the website team and the global brand team.

Digital Marketing and Analytics

• Conceptualise and design social and paid search campaigns to maximize reach and conversions.
• Liaise on a weekly basis with digital agencies to ensure effective campaign management and to meet KPI’s.
• Collaborate with the web development team to implement improvements to elevate the user experience and align with project goals.

PR, Partnerships and Brand Experiences

• Identify and nurture strategic partnerships with local Mandarin Oriental Hotels, and luxury brands to create mutually beneficial collaborative experiences.
• Plan and manage press trips, including itinerary creation and logistics, collaborating with PR agencies & working with Tier A publications.
• Support on PR agency engagement, ensuring agencies receive timely news, • engaging content and curated experiences for on-going pro-active press pitching.

Strategic Planning and Stakeholder Engagement

• Participate in defining the project’s marketing vision and strategy, contributing innovative ideas to support its growth.
• Collaborate with internal and external stakeholders, ensuring seamless execution of marketing initiatives.
• Responsible for monthly marketing summaries to each respective Exclusive Homes owner.

As Marketing Executive, we expect from you:

• Right to work in London, UK
• Minimum of 1 year experience in luxury marketing.
• Proficiency in all Microsoft Office applications and Canva is essential.
• Exceptional content creation and storytelling skills, with attention to detail and a creative flair.
• Strong project management abilities, with a capacity to handle multiple projects in a dynamic environment.
• Ability to work autonomously while collaborating effectively with broader teams within Mandarin Oriental.
• Experience in developing partnerships and organising events within the luxury market.
• Proficiency in marketing analytics tools and a deep understanding of digital marketing strategies

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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