MOGZH - 人才服务经理 People Service Manager

Duties and Supporting Responsibilities

• Familiarizes and enforces the MO P&C framework including systems of:

Interviewing and Recruitment

Move in programme.

Performance Appraisal

Associate Administration

Managing performance and development

• Familiarizes and enforces local P&C policies and procedures.
• Liaises with individuals outside the hotel including, but not limited to, associate benefits representatives, attorneys, applicants, government officials, colleges and universities, competitors and other members of the local community.
• Manages People & Culture Department, ensuring compliance with all Corporate, area and hotel policies and procedures; and current local and government regulations pertaining to employment practices.
• Assists the People & Culture Director, where appropriate, in the development and preparation of the Hotel’s Strategic Plan, Marketing Plan and Goals Programme
• Ensures clear lines of communication exist to disseminate information affecting employer - associate relations, associate activities and hotel policies and programmes
• Maintains and updates files on employee records, legal documents and other Personnel matters, efficiently and confidentiality.
• Maintains effective communications at all levels of management and staff.
• Assists in maintaining and creating a positive atmosphere within the hotel that allows for open two-way communication that ensures morale and productivity reach the highest possible levels
• Develops and implements recruiting and screening systems and procedures to attract qualified candidates for position vacancies.
• Monitors the administration of the Performance Appraisal Programme and acts in an advisory capacity to hotel department heads on the process.
• Regularly analyses hotel manpower requirements and recommends selection and development activities to meet those requirements.
• Contributes to the development and implementation of improved methods of work and better utilization of staff in all areas.
• Counsels’ hotel personnel as needed in areas such as career planning, training and development, associate\personal relations and legal issues related to personnel
• Participates in developing and implementing programmes to ensure associate security and safety.
• Ensures all staff facilities are maintained in good order and meet the hotel’s cleanliness standards.
• Deals with all problems relating to individuals in an understanding, caring and confidential manner.
• Ensures all staff are aware of company benefits and make these available
• Reviews hotel benefits and compensation levels in comparison with service sector competitors and makes recommendations to ensure the hotel remains competitive within the local employment market as appropriate
• Monitors present and future trends, practices and systems in the personnel field and makes recommendations as appropriate
• Maintains hotel Disciplinary Procedures, conducts disciplinary meetings and completes the necessary documentation as necessary
• Ensures that all staff abide by the hotel dress codes and hotel rules
• Contributes towards regional activities as directed
• Manage the Department’s expenses
• Assisting P&CD to run the departmental operations well.

Job Requested:

• Minimum 5 years’ relevant experience in a luxury hotel at the same level, compensation & benefits, and recruitment area
• Proficient in the use of Microsoft Office.
• Excellent oral and written communication skills in both Chinese and English
• Proactive communication skills.
• A responsible and positive attitude can work under pressure and with teamwork spirit.
• Able to manage, train and motivate the team.