Security Assistant

A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the Security department as Security Assistant .

What will be the main functions you will perform in your position?

The practical application of security measures ensuring the safety and well being of Guests and Associates, as well as protection of the Company’s property from loss or damage. To provide a safe and secure environment to enable the Company to maximise profit potential. To maintain all Mandarin Oriental Barcelona standards to the highest level, delivering a prompt and courteous service at all times. To assist the Security Manager in all aspects of the Security Department and in the absence of the Security Manager undertake responsibilities as directed. To drive Guest and Employee satisfaction throughout the total hotel.

1. To have a working knowledge of the following legislation:-

1. Hotel Proprietors Act
2. Immigration (Hotel Records ) Order
3. Innkeepers Act
4. The Licensing Act
5. Theft Act
6. Offences Against Person Act
7. Criminal Damage Act
8. Civil Trespass
9. Fire Precautions Act
10. PACE

1. Be proficient in obtaining witness statements, writing incident reports.
2. Record all relevant incidents in the Occurrence Book.
3. Comply with the Code of Practice for Security Staff.
4. To be trained in First Aid emergency techniques and fire safety.
5. Respond directly to all activations of access and panic alarms.
6. Provide security awareness training and information to Associates as and when required.
7. Ensure regular float checks are conducted to monitor cash handling procedures.
8. Conduct random audits in all departments to ensure the policy on key control is adhered to.
9. Investigate, administrate and report all accidents with an emphasis on incidents as legislated by RIDDOR.
10. Conduct daily hazard patrols, communicating findings to relevant Associates for action.
11. Conduct regular patrols of the Mandarin Oriental Barcelona Hotel with a particular emphasis is on public areas and means of escape.
12. Conduct bag and locker searches only in accordance with company guidelines.

To carry out any other reasonable request as directed

1. Ability to swim and willingness to attend training and be on pool rescue team.

• To be aware of, and comply with, safe working practises as laid down under the Health and Safety at Work Act 1974 and Company H & S Manual, as applicable to your place of work. This will include your awareness of any specific hazards at your work place
• To be aware of, and comply with Food Acts.
• To wear any appropriate protective clothing provided by or recommended by the Hotel.
• To report any defects in the building, plant or equipment according to the Hotel procedures.
• To ensure any accidents to colleagues, guests or visitors are reported in accordance with Hotel procedures.
• To attend 6 monthly statutory fire training and to be fully conversant with and abide by all rules concerning, fire, health & safety.

• To attend any training deemed appropriate by your Head of Department.

What kind of talent are we looking for this position?

- We are looking for a person with good customer orientation.

- To be used to work in a team and like to learn from multiculturalism.

- The person who joins us must be committed and professional.

- We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental, Barcelona is an equal opportunities employer. We value people as individuals with diverse opinions, cultures, lifestyles and circumstances and we are committed to equality of opportunity and to providing a productive working environment free from unfair and unlawful discrimination.