The Loft Captain/Service Attendant 酒吧领班/服务员

Duties and Supporting Responsibilities:

• To be able to lead and communicate with his/her colleagues during the restaurant operation.
• To supervise and participate in running of an efficient and profitable operation in the areas for which you are responsible. Liaise with your outlet manager to actively encourage a professional and dedicated team.
• To assist the Outlet Manager/Asst Outlet Manager in lead colleagues to consistently achieve the service and product delivery standards with a high degree of client care and service at all times.
• Oversees the set-up and operation of a station/section in a restaurant.
• Provide services for guest such as order taker, promoting the restaurant food and beverages.
• Provide recommendation and prepare wine choice for the guest.
• To co-ordinate the service of food and beverage efficiently and accurately.
• To report and follow up all maintenance defaults affecting efficient and professional delivery of service.
• To perform and check all duties related to restaurant opening/closing check list.
• Perform any other reasonable duties as required by the Outlet Manager/Asst Outlet Manager.

Job Requirement:

• Minimum of 1-2 years of relevant guest services experience in luxury hotels.
• Strong interpersonal and problem-solving abilities.
• Highly responsible & reliable.
• Works well under pressure in a fast-paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus attention on guest needs, remaining calm and courteous at all times.

工作职责/职位描述:

• 能够在餐厅运营期间领导和与同事沟通。
• 在您负责的区域监督并参与高效、有利可图的运营。与您的门店经理保持联系，积极鼓励组建专业、敬业的团队。
• 协助门店经理/助理门店经理带领同事始终以高度的客户关怀和服务持续实现服务和产品交付标准。
• 监督餐厅展台/区段的设置和运行。
• 为客人提供服务，如点菜、推广餐厅食品和饮料。
• 为客人提供推荐并准备葡萄酒。
• 高效准确地协调餐饮服务。
• 报告并跟进影响高效专业服务交付的所有维护违约。
• 履行并检查与餐厅开业/关门检查表相关的所有职责。
• 履行门店经理/助理门店经理要求的任何其他合理职责。

岗位要求：

• 至少1-2年奢华酒店对客服务经验
• 良好的相关岗位工作记录，有创造忠诚顾客为酒店创造收益，节约成本的能力。
• 较强的交际与解决问题的能力。
• 责任心强，值得信赖。
• 能在压力与快速的工作节奏下很好的完成工作。
• 有团队精神。
• 沉稳冷静，彬彬有礼，专注于顾客的需求 。