IT Assistant

A brief description about us:

Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudi.

The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.

Mandarin Oriental Barcelona Hotel has 120 rooms, 28 of which are suites. All of our exquisite rooms and suites are uniquely decorated by Patricia Urquiola.

In addition to accommodation, the hotel has rooms that we rent for all kinds of events, such as weddings, meetings, business meetings...

Regarding the hotel's gastronomy, we have a 2 Michelin star restaurant, a wonderful cocktail bar, indoor garden Mimosa and the pool terrace where you can enjoy light dinners or spectacular views.

The hotel Spa consists of 8 treatment rooms, both facial and body, indoor pool and gym.

We are currently looking for new talent to join the IT department as IT assistant.

What will be the main functions you will perform in your position?

The hotel IT Assistant is similar to the IT Supervisor role and provides additional support to the hotel IT Manager on the day-to-day IT support within the hotel they are based in. This includes, but not limited to first line colleague support, second line guest support, IT hardware and software maintenance tasks, system event alert rectifications and routine task management. The IT Assistant is an additional resource for the hotel on all IT and AV support issues (proactive and reactive).

The IT Assistant is not limited to the weekday presence as with the Director of IT and IT Manager. The IT Assistant role can provide additional support to the IT Manager for extended support hours during weekdays or weekends.

Breakdown of Responsibilities Executive Summary Day to Day Colleague IT Support. Second Line Guest Support. Weekend Support Colleague (if applicable) IT Support

• Daily Guest & Colleague Support

• Assist with IT Routine Task List (38)

• IT Issue Troubleshooting Audio Visual

• Audio Visual Dedicated Services & Support

• Coordinating and executing preventive maintenance

• Support IT Related for Meetings & Events Project Management

• Project Tasks Follow Up Cyber Security and Compliance

• Security Operation Tasks Follow Up

What kind of talent are we looking for this position?

- We are looking for a person with good customer orientation.

- To be used to work in a team and like to learn from multiculturalism.

- The person who joins us must be committed and professional.

- We are looking for someone who is responsible and reliable.

What do we offer our talent when working at Hotel Mandarin Oriental, Barcelona?

- We have a Canteen with a different menu every week, so you can eat during your work shift.

- We have a learning platform where you can be trained in the courses you are interested in.

- Our laundry team will provide you with a clean and ironed uniform whenever you need it.

- Our working environment at the hotel is young, fun and multicultural.

- Complimentary stays and special staff rates.

- You can have a tea or coffee whenever you want in our Coffee corner.

- Be part of a company with worldwide recognition.

- Join a team with a passion for service and luxury.

- You will have at your disposal an electric kick scooter & bike parking.

- We organize staff parties and team buildings throughout the year.

- We offer options for growth and / or projection within the group.

- We offer free weekly physiotherapy sessions, so you can relax.

- Enjoy your birthday, free to spend it with whoever you wish!

Mandarin Oriental is a company that promotes equal opportunities in employment. We highly appreciate the uniqueness of each individual, including their diverse perspectives, cultures, lifestyles, and personal circumstances. Our commitment lies in ensuring equal opportunities for all and creating a work environment that is both productive and free from any form of unfair or unlawful discrimination.