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Hotel Services Executive (Club Lounge)

  • Singapore
  • Rooms Division
  • Full time
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Job Responsibilities:
  • Maintain operational standards to achieve efficiency, productivity and maximum guest comfort and satisfaction in the club lounge. 
  • Manage room control, monitor availability and efficient release of rooms for arrival guests.
  • Read through guests’ arrival report and see to all guest’s requests and needs according to MOHG established services by guest categories standards.
  • Familiar with room amenities, layout of categories of rooms, room rate structure, facilities and services available in the hotel.
  • Provide recommendation for wine and dine, entertainment, tourist attractions, concierge services and information.
  • Handling cashiering duties.
  • Monitor major group movement and coordinate with the various departments.
  • Ensure effective communication via daily briefing, weekly update and monthly brainstorming within the department.
  • Attends to guests with regards to general inquires, request and complaints.
  • Meet and greet all the guests upon their arrival and /or departure.
  • Extensively collect and gather all feedbacks from guests.
  • Conduct Courtesy calls to guests during the course of their stays.
  • Assist in VIP check in.
  • Assist in major group movements.
  • Perform any other duties as assigned by Superior.
 
 

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