Learning & Development Manager

Mandarin Oriental Hotel Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world.

Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place.

Mandarin Oriental, Costa Navarino

Located on the southwest coast of the Peloponnese, one of the most unspoiled and breath-taking landscapes in the Mediterranean, and 45 minutes’ drive from Kalamata International Airport.

The beachfront resort is part of the sustainable resort destination of Costa Navarino, a well-established tourism destination which includes 3 other resorts. It comprises of 99 suites and villas, all with outdoor terraces and sea views, along with seven restaurants and bars.

Scope of Position:

The Learning & Development Manager, in collaboration with the Director of People & Culture, is responsible for, but not limited to, the Hotel's Learning & Development, including operation and non-operation line colleagues, supervisors and managers. 

Duties & Responsibilities:

• Identifies and analyses the learning and development needs in the Hotel and prioritizes such needs in line with the hotel business plan.
• Assists the Department Heads and Department Trainers to prepare training and development plans for their departments.
• Develops annual hotel learning and development plan.
• Participates in the preparation of the hotel’s strategic plan and marketing plan.
• Plans, organizes, and evaluates learning and development activities for Executive and Assistant level colleagues, through external consultant, retreats, cross-exposure periods, self-study programs and goals programs.
• Organizes and conducts colleague orientation in line with corporate standards.
• Conducts and evaluates off-job training as required.
• Makes recommendations in developing and implementing various learning and development programs to meet identified needs and to ensure guest service, quality and compliance with the LQEs.
• Makes recommendations for the selection of departmental trainers and provides the training for their development.
• Identifies, coordinates, and evaluates all internal and external cross-exposure training, completed within the hotel and with other hotels.
• Delivers briefings of internal programs to Executive Committee and keeps them informed of learning and development issues.
• Carries out monthly departmental Standards reviews with each Department Trainer in line with agreed standards.
• Evaluates all learning and development activities executed both internally and externally in conjunction with Department Heads and other relevant parties.
• Establishes and maintains records of training for all off-job courses.
• Prepares monthly learning and development report for Hotel Executive Committee.
• Compiles the Hotel learning and development budget and monitors expenditure monthly.
• Works in association with the Director of People & Culture to conduct such functions as interviewing, hiring, coaching, and counselling, and assists with other People & Culture functions as required.
• Maintains standard hotel training equipment and learning & development library resources.
• Establishes and maintains links with schools, colleges and/or universities, coordinates work experience placements and talks as appropriate.
• Contributes towards the Health & Safety Committee, ensuring legal requirements in terms of training are adhered to, in line with FLHSS&E and HACCP.
• Participates in the hotel incentive programs by providing support through training and recognition.
• Monitors present and future trends in the learning and development field and makes recommendations.
• Establishes and maintains effective colleague relations.
• Contributes towards other hotel activities as appropriate.
• Performs related duties and special projects as assigned.

Qualifications / Experience:

• EU passport is mandatory in order to work in Greece.
• Minimum of 2 years’ experience in Learning & Development, or Training Manager position, preferably in the hospitality sector.
• Bachelor’s Degree or equivalent combination of direct related experience and education.
• Knowledge of different departments within a hotel setting. Operational experience will be considered as a plus.
• Knowledge of how to develop training programs and familiarity with adult learning modules.
• Strong computer literacy to include Microsoft Office, Word, PowerPoint, Excel.  Digital imaging knowledge will be considered as a plus.
• Ability to develop training materials.
• Fluency in English & Greek is mandatory.

Behavioral skills/Attributes:

• Strong interpersonal communication skills, both verbal and written.
• Excellent time management and problem resolution.
• Strategic minded, conscientious..
• Ability to coordinate with multiple tasks.
• Ability to set examples for all colleagues to emulate by complying with all hotel policies and procedures.

Benefits:

We offer exciting benefits including and not limited to :

• Accommodation provided.
• Medical Private Insurance for all Colleagues.
• Free meals at Colleagues' Dining.
• Laundry of uniforms.
• Colleague recognition and reward program.
• Learning & Development Program.
• Colleague Social events and Wellness programs.
• Workplace Support line that covers all pillars of wellness for colleagues.
• Various discounts provided within the Resort and in the nearby area.
• Task force Opportunities across the Group of Mandarin Oriental.
  MORate: Experience any Mandarin Oriental Hotel Group in the world at a special rate.
  MOComp: Complimentary room nights and a selection of additional benefits and discounts through our new MOcomp benefits program.