Learning & Development Manager

We are looking for a passionate colleague to join our People & Culture team at Mandarin Oriental Ritz Madrid. This position is suitable for candidates who are passionate about working in the hospitality industry and want to grow in the L&D field. WE are happy to welcome an experienced L&D with no hotel industry experience. Your enthusiasm and drive are what we value the most.

JOB DESCRIPTION

As a Learning & Development Manager you will provide support to hotel management and colleagues to achieve hotel and strategic business objectives and maintain Hotel and Company L&D policies and procedures.

The main focus of your job will be:

• To identify and monitor operational, supervisory, and managerial Learning and Development needs and requirements, and provide regular feedback to Director of People & Culture
• To support the activities of departmental managers and to ensure that all Learning & Development activities are geared towards the achievement of the hotel strategic objectives
• To deliver Hotel Orientation Program for all new starters in accordance with hotel and company standards and procedures
• To train and support the departmental service quality training ensuring LQE are adhered to
• To produce a Learning & Development calendar encompassing operative, supervisory and managerial Learning & Development activities and make sure it is followed
• Provide ongoing support and guidance to employees to facilitate their professional growth and development
• Occasionally travel to other Mandarin Oriental hotels for training purposes
• Cooperate with management to develop career development plans and succession strategies for key positions within the hotel
• To play an active part in Fire, Health & Safety trainings, and Food Hygiene training to ensure that all legislation is adhered to; as well as recorded and reviewed in conjunction with the FLHSS Manager where applicable

WHAT WE EXPECT FROM YOU

• 2+ years of experience in a learning and development role
• Very good knowledge of Spanish and English at a communicative level (training in both languages)
• Ability to build relationships and collaborate effectively with employees at all levels of the organization
• Strong understanding of learning principles and instructional design methodologies
• Excellent communication, presentation and interpersonal skills
• Good knowledge of Training & Development, Talent Management, Employee Engagement and Performance Management

HOW WE WILL REWARD YOU

We believe that happy and motivated employees are the cornerstone of any successful company. Our benefits package encourages our coworkers' overall professional and personal growth in addition to recognizing their hard work.