Guest Service Agent - Season 2025

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe, representing the true elegant Italian but understated luxury experience for a worldwide Clientele.  

Further product enhancements, the stunning location, young and talented Colleagues inspired by enthusiastic leaders, MOHG culture, level of standards, sensible approach to sustainability, and innovation will enable us to attract always more high-end expert travelers, becoming leaders in the market also for exclusive private events, consequently increasing steadily ADR and profitability.

Duties and responsibilities:

• Welcome and register guests upon arrival accordingly to hotel standards; 

• Assist and escort guests to their rooms or their destination within the Resort;  

• Provide quality service by responding to guest’s requests promptly, efficiently and courteously;  

• Dealing with enquiries both in person, over the phone and via e-mail;  

• Address, check and register special guests' preferences recorded PMS;  

• Provide pre-arrival support for upcoming guests;  

• Anticipate guests' needs in order to provide an exceptional and unique guest experience in line with MOHG standards;  

• Support the Concierge Team in offering recommendations for restaurants and activities; 

• Review invoices and accounts accordingly to hotel policy and procedures; 

• Take payments and handle cash float properly as outlined in the MOHG Controller's manual;  

• Showing co-operation and support to all the Resort colleagues;  

• Stay current with developments, procedures and news through Hotel communication channels;  

• Perform any other reasonable duty as required by the Management Team. 

Requirements:

Mandatory:  

• Previous experience in luxury hospitality in the same or similar position;  

• Proficiency in English, Italian and an additional language is preferred;  

• Excellent guest service attitude;  

• Good computer skills;  

• Ability in multitasking and time-management;  

• Charming and outgoing personality with elegant manners and excellent communication skills;  

• Brilliant teamwork skills and attitude;  

• Able to stand for extended periods of time;  

• Flexible schedules and working hours; willingness to work on week-ends and holidays required.  

Desiderable:

• Very good knowledge of restaurants, bars, theatres, events and attractions in the Lake Como area;  

• Very good knowledge of transportation options and airport.